Resume

Summary:

Curious, passionate, value-driven Change Management Consultant with over 10 years of experience designing and deploying change management solutions for technology and organizational initiatives. Believe in customizing and adapting solutions to meet organizations wherever they are in their journey. Demonstrated success in all phases of project life cycle. Experience working in a global environment, with on and offshore teams, and in waterfall and Agile environments. Cross-functional, cross-industry, tech-focused.

Areas of expertise:

  • Executive and Stakeholder Management
  • Communication Strategy and Planning
  • User Adoption and Enablement
  • Impact Assessment and Action Planning
  • Process Design and Implementation
  • Program Management

Previous Clients and Employers: Accenture, American Express, Blue Cross Blue Shield, GoHealth, PepsiCo, State Farm, State of Ohio, University of Pittsburgh Medical Center

Work Experience

Change Management Lead
Oct 2014-Present
Overseeing all areas of IT change transformation from traditional infrastructure models to new cloud-based, service-oriented, customer-driven management and delivery
  • Manage and execute communication strategy and content for C-suite governance and stakeholders
  • Authored published market credentials  on IT cloud transformation accomplishments
  • Educate and guide leadership and teams through service mobilization and change
  • Establish, coach and implement change management framework and guidelines to support first-time Agile methodology implementation for infrastructure development teams
Client Delivery and Project Management Lead
April 2014 – Oct 2014
Managed and liaised client account delivery on behalf of software development teams. Bridged gaps between large, matrixed, waterfall environments vs lean, product-driven, software development teams.
  • Manage software development statements of work, planning, resource management and delivery for client-facing projects between Agile and Waterfall project environments
  • Streamline, integrate and re-design sales, development and delivery processes between internal business units and development teams
  • Manage internal and external stakeholder and client relationships
Project and Change Management Lead
Jan 2011 – April 2014
Designed and executed communications, enablement, and adoption programs across technology portfolios to advance organization’s information security posture
  • Managed and delivered business cases, staffing and budgets for technology transitions and implementations as large as $7M portfolio across 6 different technologies deploying to 300K people globally – across various business units and outsourcing centers
  • Execute user communication and training program across 100K global users to support mobile device management implementation
  • Increased technology registration and adoption program from 0 to 70% for 300K global users
  • Delivered mobile device retirement approach which led to 50% reduction of non-secure devices and savings of $1M
  • Executed organization realignment of 500+ global people to centralize and standardize internal security policies, standards and processes
Deployment Readiness and Change Management Lead
Jan 2009 – Jan 2011
Early adopters and crusaders for workplace collaboration and productivity technologies across global organizations.
  • Reduced central team budget and headcount by establishing global deployment network, toolkits and processes for local change network execution
  • Wrote requirements for application to drive usage down before retiring infrastructure, reducing costs by $100K and minimizing impact to business
  • Designed training and readiness plan and operational deployment and support handbooks for global on and offshore support teams
Business Process Change and Training Lead
Aug 2005 – Jan 2009
Immersed with business and technology experts to design system and process roles and training
  • Created organization impact assessments and implemented new process designs and change action plans
  • Created and re-mapped new business roles to align to technology and compliance changes across organization
  • Managed, created and delivered training curriculum, development and delivery of virtual and live end user training

Education

  • University of Texas – Austin, Bachelors in Business Administration – Finance; minor in Economics and Chinese Language, 2005
  • Chinese University of Hong Kong, 2004
  • Beijing Normal University, 2002