Summary:
I implement technology service strategies for enterprise changes. Every change is an opportunity to both utilize and unlearn what you think you know.
Areas of experience:
- Platform and Service Management
- Governance and Stakeholder Management
- Service Lifecycle Management
- Service and Operating Model Mobilization
- Program and Deployment Management
- Customer Adoption and Enablement
- Communication Strategy and Planning
- Experience working in all phases of project and product lifecycles, across global teams, and in Waterfall, Agile, and DevOps practices
Experience
Citizen and Low Code Development Platform Lead
2020 – 2022
Mobilize Citizen and Low-Code Development Platform for the enterprise (Microsoft Power Platform)
- Establish platform strategy for first time citizen and low code development model open to organization of 700K+ employees
- Establish platform governance and operating model to run secure operations at scale
- Stand up platform service management and low code center of excellence model and team
- Deliver global application lifecycle management solution and model for low code developers
Cloud Platform Services – Customer & Service Management Lead
2019 – 2020
Establish customer intake and service management model across cloud platform services (Amazon Web Services, Microsoft Azure, Google Cloud Platform)
- Establish new product life cycle frameworks and governance to securely scale cloud service introduction and adoption across organization
- Manage customer requests, product introductions, and customer feedback across product and engineering teams
- Drive continuous improvement and efficiencies across service
Cloud Hosting Transformation – Change Management Lead
2015 – 2018
Responsible for change strategy and approach to migrate legacy hosting to public cloud data centers, and mobilize new cloud hosting services. (Amazon Web Services, Microsoft Azure, Google Cloud Platform)
- Design and implement change management approach to close 5 data centers, impacting portfolio of 600+ business applications
- Enable Agile delivery across 10+ infrastructure and software delivery teams
- Manage and execute communication strategy and content for C-suite governance, stakeholders, and marketing
Client Delivery and Project Management Lead
2014
Managed client account delivery projects for software development teams. (Custom Insurance Exchange Platform)
- Managed software development statements of work, planning, resource management and delivery for client projects
- Streamline, integrate and re-design sales, development and delivery processes between business and software development teams
- Manage stakeholder and client relationships
Deployment and Change Readiness Lead
2011 – 2014
Execute enablement and adoption programs for Information Security technology portfolio
(Workstation Security, Software Authorization, and Mobile Device Management Technologies)
- Managed business cases, staffing and budgets for technology transitions and implementations for enterprise ($7M, 300K employees)
- Executed mobile device management user enablement program across 100K global users
- Drove technology registration and adoption for first two-factor authentication deployment for 300K global users
- Retired $1M of legacy mobile devices to reduce security vulnerabilities
2009 – 2011
User enablement and adoption for enterprise workplace collaboration and productivity technologies
(Microsoft Collaboration Technologies)
- Mobilized global deployment and change network, toolkits and processes
- Designed training plans and operational support handbooks for global support teams
- Functional bot design to reduce legacy footprint before retiring infrastructure
Process Change and Training Lead
2005 – 2009
Execute role design changes and training for software migration and implementation
(SAP)
- Executed change impact assessments, action plans and process re-designs
- Mapped new business roles to technology and compliance changes across organization
- Developed and delivered training curriculum to virtual and live end user base
Education
- University of Texas – Austin, Bachelors in Business Administration – Finance; minor in Economics and Chinese Language, 2005
- Chinese University of Hong Kong, 2004
- Beijing Normal University, 2002