Resume

Summary:

Outcome-driven | Cross-functional | Technology-led | Customer-centric
I implement technology service strategies for enterprise changes. Every change is an opportunity to both utilize and unlearn what you think you know.
Areas of experience:

  • Platform and Service Management
  • Governance and Stakeholder Management
  • Service Lifecycle Management
  • Service and Operating Model Mobilization
  • Program and Deployment Management
  • Customer Adoption and Enablement
  • Communication Strategy and Planning
  • Experience working in all phases of project and product lifecycles, across global teams, and in Waterfall, Agile, and DevOps practices

Experience

 

2020 – 2022
Mobilize Citizen and Low-Code Development Platform for the enterprise (Microsoft Power Platform)
  • Establish platform strategy for first time citizen and low code development model open to organization of 700K+ employees
  • Establish platform governance and operating model to run secure operations at scale
  • Stand up platform service management and low code center of excellence model and team
  • Deliver global application lifecycle management solution and model for low code developers
Cloud Platform Services – Customer & Service Management Lead
2019 – 2020
Establish customer intake and service management model across cloud platform services (Amazon Web Services, Microsoft Azure, Google Cloud Platform)
  • Establish new product life cycle frameworks and governance to securely scale cloud service introduction and adoption across organization
  • Manage customer requests, product introductions, and customer feedback across product and engineering teams
  • Drive continuous improvement and efficiencies across service
Cloud Hosting Transformation – Change Management Lead
2015 – 2018
Responsible for change strategy and approach to migrate legacy hosting to public cloud data centers, and mobilize new cloud hosting services. (Amazon Web Services, Microsoft Azure, Google Cloud Platform)
  • Design and implement change management approach to close 5 data centers, impacting portfolio of 600+ business applications
  • Enable Agile delivery  across 10+ infrastructure and software delivery teams
  • Manage and execute communication strategy and content for C-suite governance, stakeholders, and marketing
Client Delivery and Project Management Lead
2014
Managed client account delivery projects for software development teams. (Custom Insurance Exchange Platform)
  • Managed software development statements of work, planning, resource management and delivery for client projects
  • Streamline, integrate and re-design sales, development and delivery processes between business and software development teams
  • Manage stakeholder and client relationships
Deployment and Change Readiness Lead
2011 – 2014
Execute enablement and adoption programs for Information Security technology portfolio
(Workstation Security, Software Authorization, and Mobile Device Management Technologies)
  • Managed business cases, staffing and budgets for technology transitions and implementations for enterprise ($7M, 300K employees)
  • Executed mobile device management user enablement program across 100K global users
  • Drove technology registration and adoption for first two-factor authentication deployment for 300K global users
  • Retired $1M of legacy mobile devices to reduce security vulnerabilities
2009 – 2011
User enablement and adoption for enterprise workplace collaboration and productivity technologies
(Microsoft Collaboration Technologies)
  • Mobilized global deployment and change network, toolkits and processes
  • Designed training  plans and operational support handbooks for global  support teams
  • Functional bot design to reduce legacy footprint before retiring infrastructure
Process Change and Training Lead
2005 – 2009
Execute role design changes and training for software migration and implementation
(SAP)
  • Executed change impact assessments, action plans and process re-designs
  • Mapped new business roles to technology and compliance changes across organization
  • Developed and delivered training curriculum to virtual and live end user base

Education

  • University of Texas – Austin, Bachelors in Business Administration – Finance; minor in Economics and Chinese Language, 2005
  • Chinese University of Hong Kong, 2004
  • Beijing Normal University, 2002